It is little ole me today so please be paitent as I answer the email regarding your account. Let me give you an idea of the setup and it may help understand the reason of maddes. LOL
• First, the database that was given to me may not have all the updated inforamation. But I think it is very close to be correct. I have imported everyones account into the new system. Then emailed all the CURRENT MEMBERS not expired.
• If your information was not updated before I reiceved it you may indicated you are expired. You can find out by logging in the account area. http://www.vincegill.com/membership/ and viewing your account information. If it says expired when it should not, please send a copy of your reciept to firstname.lastname@example.org and Johanna will take care of it for you.
• If you show active in the system and you did not recieve your account information or your EXTENED COUPON code please check your junk mail. It may have been moved to that account.
• If you have AOL, your mail may have been delayed, and/or been filtered out before it got to you. This is very hard to determine and very frustrating for you and us. We will work with you to make sure you get the emails. However you may want to changer your email to a free service like www.myway.com we have no issues with mail delvery with them. AOL is so big, they are very aggressive on ther spam filters and may think the emails coming from us are spam and not even send them to your box. Contact AOL if you think this is happening.
• The coupon code was sent in a seperate email. It is only for those who are CURRENT MEMBERS. If you expired you are not eligable for the coupon. HOWEVER if you contact Johanna AFTER July 1st she will be glad to look over you situation and make changes to your account if your situation calls for it.
• Belive it or not, this has been a pretty smooth transistion for most. And we promise to respond to all your issues as quickly as we can over the next week. With Fan Fair upon us it is going to take a little time for we work with a lot of your favorite artists (AT LEAST WE HOPE THEY ARE LOL).
• One more thing!!! Once you are inside the fan club section you will see a paragraph stating The New VGFC For Members Only forum password is ******. This is the password you type in AFTER you LOG INTO the webboard and then click on MEMBERS ONLY section. a box will pop in then and that is where you type that forum password in.
I hope this helps, and I will be responding to email throughout the rest of the day. you can email me at Stepho@countrywired.com
Thanks for your patience and look forward to growing your fan club section.